Frequently asked questions
How much do you charge for shipping?
Shipping costs vary depending each item's size and value. We try to keep rates as low as possible and often offer free shipping on some items.
Which courier do you use?
We post all items in safe and secure packaging via Hermes. Orders are usually dispatched within two days of the order being placed.
Do you ship to international destinations?
We ship to most countries worldwide. You will be able to check whether we ship to your country and what the shipping costs under the 'Postage and Payments' tab on each item description.
How long will it take to get here?
Once dispatched, most parcels arrive within 2-5 days. International items can take longer. The estimated transit time will be displayed at checkout.
I haven't received my item yet, what should I do?
If it's taking longer than expected to receive your purchase, get in touch and wel investigate further and sort things out.
Can I return something I purchased from you?
We sell online via eBay, so you're covered by its Money Back Guarantee. If your item arrives damaged or if you simply change your mind, we'll issue you a refund once we've received your return. Items must be unused, and in their original condition, with any packaging in tact, as per the eBay returns policy.
How do I return something?
For online purchases, you'll need to initiate a return via eBay.
Can I return an item I purchased from you at an event?
In the unlikely event that you don't love your Toys of Japan purchase, feel free to swing by and we'll be able to issue you a refund.
How should I send my return?
You should always return your items via a trusted postal provider such as Hermes, Royal Mail or Post Office. Be sure to check that you're covered for compensation just in case it gets lost or damaged in transit. If you're unsure how to do this, the staff in your local post office will be able to advise you.
How long until I receive my refund?
We will refund you within 5-7 working days from receiving your return.
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